Privacy policy

Last updated: April 2026

Roof Expert Pty Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What we collect

When you contact us through the website, by phone, by email, or in person, we may collect the following information:

• Your name
• Your phone number and email address
• Your property address or suburb
• Details of the roofing work you're enquiring about
• Any additional information you choose to provide

We do not knowingly collect information from anyone under 18 without a parent or guardian's consent.

How we use it

We use the information you provide solely to:

• Respond to your enquiry and provide quotes
• Communicate with you about scheduled work
• Invoice you and manage our business records
• Comply with our legal and tax obligations

We do not sell, rent or trade your personal information. We do not send unsolicited marketing.

Who we share it with

We may share limited information with trusted third parties who help us run our business — for example, suppliers arranging delivery, accounting software, or our insurer in the event of a claim. These parties are only given the information they need and are bound by confidentiality.

We may also disclose information if required to by law or by a government agency.

How we store it

Your information is stored in secure digital systems and, where needed, in paper records at our office. We take reasonable steps to protect it from unauthorised access, modification or disclosure.

How long we keep it

We keep your information for as long as we need it to provide the services you've asked for, and for the period required by tax and business record-keeping laws. After that, we securely destroy or de-identify it.

Cookies and the website

This website uses a small number of cookies and similar technologies to make the site work and to understand how visitors use it. We do not use tracking or advertising cookies unless explicitly enabled.

Accessing or correcting your information

You have the right to request access to the personal information we hold about you and to ask us to correct it if it's inaccurate. To make a request, please contact us using the details below.

Complaints

If you believe we've mishandled your personal information, please contact us first so we can try to resolve the issue. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Contact us

Roof Expert Pty Ltd
Gulfview Heights SA 5096
Phone: 0452 277 792
Email: roofexpert@yahoo.com
ABN: 48 198 698 900

Changes to this policy

We may update this privacy policy from time to time. The most recent version will always be published on this page.